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Managing Service Level Objectives in System Center Service Manager 2012
Thursday, October 18, 2012 from 12:00 PM to 12:30 PM (EDT)
Service Level Objective (SLO) management functionality is a key part of getting business value out of an IT service management system. SLO functionality has taken a big step forward in Service Manager 2012. Applicable to incidents and service requests, SLO functionality now features multiple customizable calendars and metrics and permits criteria beyond just work item priority. This session explores Service Manager 2012 SLO functionality and provide ideas and considerations on configuring SLOs, monitoring SLOs in the console, and migrating from legacy Service Manager 2010 functionality.
With offices in Seattle and Philadelphia, Acceleres specializes in Microsoft® System Center Service Manager and Orchestrator implementation and training; we are the Service Delivery & Automation Specialists™. Leverage our industry-leading technical and process implementation experience to get farther, faster through our exclusive role-based training, virtual labs and ITIL® Expert consultants.
download the recording of this event at www.youtube.com/acceleres