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Event Details
Service Level Objective (SLO) management functionality is a key part of getting business value out of an IT service management system. SLO functionality has taken a big step forward in Service Manager 2012. Applicable to incidents and service requests, SLO functionality now features multiple customizable calendars and metrics and permits criteria beyond just work item priority. This session explores Service Manager 2012 SLO functionality and provide ideas and considerations on configuring SLOs, monitoring SLOs in the console, and migrating from legacy Service Manager 2010 functionality.
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